FAQ

We're responding to your frequent questions

Where can I buy tickets for the tour?

You can buy tickets directly on our website by clicking on the selected tour on the home page.

How can I buy tickets for the tour?

After clicking on the selected tour, choose whether you want a private or public tour and click on the corresponding booking button (if you've chosen a private tour, please see the ''Private Tours'' section of the FAQs). A new screen will appear with a choice of a number of participants and a calendar of available tour dates and start times. First, select the number of participants. The maximum number you can select is 30. If there are more than 30 people in your group, you can book a private tour and benefit from the group discount. For more information on private tours, please go to the ''Private Tours'' section of the FAQs.

Once you have successfully selected your group size, it's time to choose your preferred tour date. The calendar below will show you all the available dates for the public tour you have selected. Choose the one that suits you best. Finally, review the booking summary and proceed to checkout. The invoice and ticket will be delivered to your email address provided at the booking.

Can I choose other tour times and dates than those on offer?

For the public tour, it is not possible to choose other dates or times than the ones available on the calendar. If you would like to take the tour at a different date or time, you can do so by purchasing a private tour.

If some days are not available on the calendar, but should be available according to the given schedule, it means that the tour has been closed for other reasons (full capacity, closure of the facility of the external provider, etc.).

How far in advance can I buy tickets for the public tour?

Tickets for our tours can be purchased well in advance. Check the calendar when booking individual tours for more detailed information.

Until when can I buy tickets for the public tour?

It depends on the tour. In the case of the Ghosts & Legends of Old Town Tour, it is possible to make the reservation until the last minute before the tour. For the Alchemy & Mysteries of Prague Castle Tour, and the Psychiatric Hospital & Abandoned Cemetery Tour, tickets can be purchased up to 2 hours in advance. However, if the tours are at full capacity, it is possible that the booking window may close earlier. We therefore recommend that you reserve your place as early as possible.

Is it possible to buy tickets at the starting point?

As we do not have an office open to tourists, nor a cash register or terminal, it is not possible to purchase tickets by credit card or cash at the starting point. The only on-site purchase option is for Ghosts & Legends of Old Town when online sales are still open on the website minutes before the tour starts. If tickets are already sold out, please contact the staff at the starting point who will advise you if and under what conditions it is possible to join the tour.

Where is the starting point for our tours?

The starting point for Ghosts & Legends of Old Town and Alchemy & Mysteries of Prague Castle is in front of the building Týnská 627/7, Prague 1 (NOT in Týnská ulička).

Directions to the starting point of Týnská 627/7 from the Astronomical Clock: Walk across the Old Town Square toward Týn Cathedral. With Týn Cathedral in front of you, take the left narrow, cobbled street (Týnská) which runs between the cathedral and the Baroque Kinský Palace. Once you are standing behind Týn Cathedral, you will see the big wooden door of building number 7.

Please see our Youtube video on how to get to the starting point.

The starting point for Psychiatric Hospital & Abandoned Cemetery is in front of the gate to the Psychiatric Hospital in Bohnice, Ústavní 91, 181 00 Praha 8.
Please see our Youtube video on how to get to the starting point.

By public transport: Take metro line C to the station Kobylisy. From there, take the exit from the metro in direction ''Katastrální úřad''. At the exit, go to the bus stop and take bus number 177 (direction ''Poliklinika Mazurská'') or number 200 (direction ''Sídliště Bohnice''). Get off at the bus stop ''Katovická''. After getting off, turn around and go in the opposite direction to the bus that you arrived with until you come to the first crossroad. Turn left and you will find yourself at Ústavní street, walk until you reach the metal gate with number 91. By taxi: Give your taxi driver the address Psychiatric Hospital in Bohnice, Ústavní 91.

For more information regarding the starting point, please see the product page of each tour.

What if I'm late to the starting point?

It is the responsibility of each customer to arrive at the starting point on time. The tour has to start on time, so it is not possible to wait for latecomers. However, if you know that you will be late, please call us at +420 723 306 963 or email us at info@mcgeesghosttours.com. If the situation allows, a member of the staff will wait for you at the starting point and guide you to the group.

Why do you need my contact details when making a reservation?

We must contact the customer in case of unforeseen circumstances (cancellation of the tour, temporary change of the starting point, etc.). We also use the phone number if the client has not turned up for the tour and we want to know if they need help finding the starting point or if they are on their way. We treat your data in accordance with GDPR.

How can I cancel a tour / reschedule for another day?

It is possible to cancel or reschedule a public tour 24 hours in advance. If you wish to do so, please email us at info@mcgeesghosttours.com. Canceling or rescheduling the tour due to bad weather is not possible, the tour runs even when it rains or snows heavily (unless it is prohibited by measures issued by delegated authorities in the case of a nature disaster. In such cases, customers will be notified).

Where do the tours end?

This depends on the tour. Your guide will be sure to advise you at the end of the tour as to which direction you should take to get to your hotel or to your next activity.